Privacy Policy

Hey there! Thanks for visiting Sawalink. We get that your privacy is important, and we’re all about making sure you feel comfortable with how we handle your info. We’re a small business, and we really care about keeping your details safe.

Here’s a rundown of what you need to know about how we collect, use, and protect your personal information. Don’t worry, it’s pretty straightforward!

1. What Information We Collect
When you shop with us, we may ask for a few details to make sure everything goes smoothly:

Personal Info: This is stuff like your name, email, phone number, address, and payment details, which we collect when you create an account, place an order, or sign up for our newsletter. We use this info to fulfill your orders and stay in touch with you.

Data About Your Visit: We also gather some info about how you use our site. Things like which pages you visit, your IP address, and what browser you’re using. We use this info to improve the website and make it easier to shop.

2. How We Use Your Information
Here’s how we use the information you share with us:

To Fulfill Your Orders: We need your info to get your order to you – whether it’s shipping details or payment info, we use it to make sure your products arrive.

To Stay in Touch: If you’ve signed up for our newsletter, we’ll send you updates on new products, sales, and anything else we think you might like. You’re welcome to unsubscribe at any time if it’s not your thing.

To Improve Your Experience: The information we collect helps us make our website better and easier for you to use. It also lets us improve our service, whether that’s by tweaking the website or improving our customer support.

3. Who We Share Your Info With
We respect your privacy and promise we won’t sell your data to anyone. However, we do work with a few trusted partners who help us process payments and ship your orders:

Payment Processors: We use services like M-Pesa, PayPal, Flutterwave, and Stripe to securely process your payments. They need your payment details to complete the transaction but won’t use it for anything else.

Shipping Partners: We work with trusted delivery services like G4S, DHL, and Kenya Post to get your order to you. They’ll need your address to deliver your package but won’t share it beyond that.

Legal Stuff: If the law requires it, we may need to share your info to comply with regulations.

4. How We Keep Your Info Safe
Your security is super important to us. We use the latest encryption and secure servers to make sure your personal and payment info is safe. We’re always looking out for your privacy, and we’ve put measures in place to prevent unauthorized access.

5. Your Rights and Choices
You’re in control of your own information, and we want you to feel empowered:

Update Your Info: You can always log in to your account and update any details you’ve shared with us.

Unsubscribe from Emails: If you no longer want to receive our emails, it’s easy! Just hit the “unsubscribe” link at the bottom of any email we send you.

Delete Your Account: If you decide you no longer want to shop with us, you can request to have your account deleted. We’ll keep some info for legal reasons, like past transactions, but we’ll remove everything else.

6. Cookies & Tracking
We use cookies – these little files help us remember your preferences and make your shopping experience smoother. They also help us track how our website is performing so we can keep improving. By using our site, you’re agreeing to let us use cookies, but if you prefer, you can adjust your cookie settings in your browser.

7. Updates to This Policy
Things change, and so can our privacy practices. If we update this Privacy Policy, we’ll let you know by updating the date at the top of this page. We may also send you an email if there are any big changes that affect you.

8. Got Questions? Let’s Talk!
We’re always here if you have any questions or concerns about your privacy or how we handle your information. Just reach out to us – we’d love to hear from you!

You can contact us here:

Sawalink
Email: info@sawalink.com
Phone: 0722919188

Thanks for trusting us with your info. We’re committed to keeping it safe and sound!